Privacy Policy

Last updated: 8 October 2026

1. Introduction

Pactix Limited (trading as Pactix Ltd) (“Pactix”, “we”, “us”, “our”) is a New Zealand company (company number 7984996). We were set up to bring Easysnap®, a single-serve, one-handed opening sachet system, to New Zealand customers, and we offer co-packing services for food, cosmetic and over-the-counter products, initially for the Mānuka honey sector.

This policy explains how we collect, use, store, disclose and protect personal information, and how you can access and correct it. We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles. By using our website (www.pactix.co.nz) or our services, you acknowledge this policy.

“Personal information” means information about an identifiable individual. This policy applies to the personal information of individuals, including individuals acting for business customers (for example, contacts at honey producers, brand owners and suppliers).

2. Information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details: name, job title, business name, email address, phone number, and postal or delivery address.

• Enquiry and communications content: messages sent through our contact form, emails and phone calls.

• Business and transaction details: quotes, orders, product specifications, delivery details, invoices and payment details, such as bank account details for business accounts. We do not store card details unless they are processed through a third-party payment provider.

• Artwork and graphics files supplied for packaging film, which may contain names or contact details.

• Supplier and contractor details.

• Job applicant information (such as your CV and references) if you apply to work with us.

• Website technical data: IP address, browser and device type, pages visited, and dates and times of visits, collected through cookies and similar technologies by our website platform and Google reCAPTCHA.

Our services are business-to-business.

3. How we collect information

We collect personal information:

• directly from you, for example through our contact form, by email or phone, in meetings, at trade shows, or when you place an order;

• from your employer or the business you represent;

• from publicly available sources, such as the Companies Office, business websites and LinkedIn; and

• from third parties such as referrers, freight providers, or Easysnap Technology S.r.l. where you have enquired with them about services in New Zealand.

If we collect personal information about you from someone other than you, we will take reasonable steps to let you know that we hold it, why we hold it, and what your rights are, unless an exception under the Privacy Act 2020 applies.

Cookies and reCAPTCHA: Our website is built and hosted on the GoDaddy Website Builder which uses cookies and similar technologies for site operation, security and analytics. Our contact form is protected by Google reCAPTCHA, which collects hardware and software information (such as device and application data) and sends it to Google (and not Pactix) to check that you are not a robot. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. You can manage cookies through your browser settings, but some website features may not work properly if you do.

4. Why we collect and use information

We use personal information to:

• respond to enquiries and provide quotes;

• provide our co-packing, filling and sealing services, and manage orders, production, quality control, product traceability and recall obligations for food, cosmetic and over-the-counter products;

• prepare and approve packaging graphics;

• invoice you, receive payment and keep financial records;

• manage supplier and contractor relationships;

• send you updates about our services;

• send you marketing about our products and services where permitted. Every message will include an opt-out, and you can unsubscribe at any time;

• operate, secure and improve our website;

• assess job applications;

• comply with legal and regulatory obligations, including tax, food safety and product safety obligations, and requests from regulators such as the Ministry for Primary Industries; and

• collect monies owed; and

• establish or defend legal claims.

We only use personal information for the purpose for which it was collected or a directly related purpose, with your authorisation, or as otherwise permitted by law.

5. What happens if you don’t provide information

Providing personal information is voluntary. However, if you do not provide required details (for example, your name and email address in our contact form), we may be unable to respond to you or provide our services.

6. Who we share information with

We do not sell personal information. We may share it with:

• IT, website hosting and email providers, including GoDaddy;

• Google, for reCAPTCHA;

• accounting, payment and banking providers e.g. accounting software such as Xero;

• freight, courier and logistics providers;

• printers and suppliers of film and packaging materials, to produce graphics;

• Easysnap Technology S.r.l., where needed for technical support of the Easysnap® system, machinery (including the Pulsar 351 machine) or licensing, without sharing more than is necessary;

• professional advisers, such as lawyers, accountants, auditors and insurers;

• credit reporting agencies, debt collection agencies and the Personal Property Securities Register;

• regulators, government agencies and law enforcement, where required or permitted by law; and

• a purchaser or successor if we sell or restructure our business.

We require our service providers to keep personal information secure and to use it only to provide their services to us.

7. Overseas disclosure and storage

Some of our providers (for example, GoDaddy and Google, which are based in the United States, and Easysnap Technology S.r.l. in Italy) may store or process information outside New Zealand, including in the United States, the European Union (Italy) and Australia.

Where we disclose personal information overseas, we take reasonable steps to make sure it is protected by safeguards comparable to those in the Privacy Act 2020. For example, the recipient may be subject to comparable privacy laws such as the EU GDPR, or may have agreed to contractual protections. Otherwise, we will only disclose information overseas with your authorisation or as permitted by law.

8. How we store and protect information

We take reasonable security precautions to protect personal information against loss and against unauthorised access, use, modification or disclosure. These include password-protected systems, limiting access to staff who need it, secure storage of paper records, and using reputable cloud providers. However, no transmission over the internet is completely secure.

If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, as the Privacy Act 2020 requires.

9. How long we keep information

We keep personal information only for as long as we need it for the purposes it was collected for, or as required by law. For example, we generally keep business and tax records for at least 7 years, and production and traceability records for the period required by applicable food or product safety rules. We keep unsuccessful job applications for 12 months. After that, we delete the information.

10. Accuracy

We take reasonable steps to make sure the personal information we hold is accurate, up to date, complete and not misleading. Please tell us if your details change.

11. Your rights

Access and correction: You can ask us to confirm whether we hold personal information about you and ask to access it. You can also ask us to correct it. If we do not agree to correct it, you can ask us to attach a statement of the correction you asked for.

We will respond to your request within 20 working days. We may need to verify your identity first. In limited circumstances permitted by the Privacy Act 2020 we may refuse access, and if so, we will tell you why. Access is normally free. 

Direct marketing: You can opt out of marketing communications at any time.

12. Privacy Officer and contact

If you have questions or requests about this policy, please contact The Privacy Officer

Email: info@pactix.co.nz

Phone: +64 21 878 261

13. Complaints

If you have a privacy complaint, please contact our Privacy Officer first. We will acknowledge your complaint and try to resolve it promptly. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz or on 0800 803 909.

14. Third-party websites

Our website may link to third-party websites (for example, Google, GoDaddy and Easysnap). We are not responsible for the privacy practices of those websites.

15. Changes to this policy

We may update this policy from time to time. The current version will be posted on our website with its “Last updated” date.

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